Privacy Policy

1. Overview

Linx Travel Trading and Tourism Co., Ltd. ("LinX Travel", "we", "us") is committed to respecting and protecting the privacy of our customers.

This Personal Data Protection Policy ("Policy") describes how we collect, use, store, and safeguard personal data when customers access our website or use our services.

By providing your information or using our services, you agree to the collection and processing of your personal data in accordance with this Policy.

2. Types of Personal Data Collected

We may collect the following information:

• Full name, date of birth, gender
• Nationality, residential address, contact address
• Phone number, email address
• Passport/ID information (when required for service provision)
• Service booking information (tours, hotels, transportation, visa services, events, etc.)
• Transaction and payment confirmation details
• Technical data when accessing our website (IP address, cookies, browsing history, etc.)

We do not store complete credit/debit card details of customers.

3. Purpose of Data Collection and Processing

Personal data is processed for the following purposes:

• Customer identification and verification
• Provision and management of travel services
• Booking arrangements with service partners (hotels, transportation providers, restaurants, visa-related service providers, etc.)
• Payment processing and transaction confirmation
• Issuance of invoices and accounting documents as required by law
• Customer support and complaint handling
• Compliance with applicable legal obligations

4. Data Sharing

Personal data may be shared, where necessary, with:

• Service providers related to your travel arrangements
• Payment processing intermediaries
• Competent state authorities as required by law

Such sharing is conducted only to the extent necessary for service provision and legal compliance.

5. Data Retention

Personal data will be retained for as long as necessary to provide services and to comply with accounting, tax, and other legal obligations under Vietnamese law.

When no longer required, the data will be deleted or anonymized in accordance with applicable regulations.

6. Data Security

LinX Travel applies appropriate technical and organizational measures to protect personal data against unauthorized access, loss, alteration, or disclosure.

However, no system is absolutely secure. We are committed to making every reasonable effort to safeguard your information.

7. Policy Updates

LinX Travel reserves the right to update this Policy from time to time to reflect legal or operational changes.

The updated version will be published on our official website.